Before Your Visit
You will be contacted the day before your visit to complete a telephone questionnaire with a trained staff member; this is to help us assess your personal COVID-19 risk and determine whether or not it is safe for you to attend. In any case, if you have recently been in contact with someone who is suspected to have COVID-19 or if you feel at all unwell before your visit (even if you don’t think you have COVID-19), please call us on 0203 865 1142.
Refreshments, Breakfast and Lunch
We cannot provide breakfast or lunch as usual, although some pre-packaged snacks will be available on site, as well as hot and cold drinks – our usual self-service hot drinks are not available; but please ask a member of staff if you would like a hot drink. We are trying to minimise unnecessary visits outside during your visit, so please bring any additional food and drink with you but note that we cannot store or heat up food for you. For studies which would normally provide breakfast/lunch, we can still reimburse you, so please keep hold of any receipts you may have.
Travel To and From Your Visit
It is mandatory that all patients and visitors to the clinic adhere to UK Government regulations about the use of face-coverings when travelling on public transport, including trains, buses, and taxis. Drivers have the right to refuse passengers who are not wearing appropriate face-coverings. The taxi and accommodation services we use are Gett black cabs, Rilen Executives Ltd and Premier Inn Hotels – we have assessed these service providers, and we are happy with their COVID-19 safeguarding policies and infection control procedures. We can provide you with these policies upon request.
Study Partners and Companions
If possible, please attend your visit alone to reduce the number of visitors in the building. However, if you normally attend with a friend or family member who has been consented as your formal study partner, they are still encouraged to attend, as they are also considered a study “participant”. If you have questions or concerns about this, please get in touch with us and we will find a solution.